This privacy policy outlines how "Caspian blue Ltd" uses and protects any information that you provide when you use this website.

“Caspian blue Ltd" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information via the website by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

"Caspian blue Ltd" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/05/2018.

WHAT INFORMATION WE COLLECT

By using this website we may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or fax.
• We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

COOKIES ON USE IN THIS WEBSITE

CivicAllowCookies

civicShowCookieIcon Cookie Control: When you click "I'm happy with this..." on the Cookie Control user interface, a cookie is set in order to remember your preference. These cookies are set only after the user has given consent to us to use cookies.

CONCRETE5

Concrete 5 Content Management System used by the website itself

__utma Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

These cookies are set only after the user has given consent to us to use cookies.

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LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@caspianblue.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Caspian blue Ltd, Sovereign Chambers, 42 Upper Kings Street Royston, Hertfordshire SG8 9BA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Payment Terms

Caspian blue has a strict 30 day payment policy from receipt of invoice on any work, goods or materials supplied. Payments may be made by either cheque, cash or electronic transfer into Caspian blue’s bank account, details of which are clearly shown on each invoice.

Caspian blue expects all clients to make prompt payment before the 30 day period. Payments must be in full unless prior agreement has been made with Caspian blue.

All invoices are subject to VAT based on the current rate.

Late Payments

If no payment has been received after 30 days a reminder will be issued to the client either by email or phone with instruction to make full payment within 7 days. If no payment has been received within this 7 day period the invoice will be re-issued including a £15 administration charge.
The client has a further 7 days to settle the payment in full. If no payment is received a 5% interest will be applied to the net amount plus an administration fee of £25. Legal action will be taken to recover the amount of the invoice including additional interest after a period of 30 days if no payments have been received.

Bad Payments Received

If any payment fails to clear due to rejected cheques or insufficient funds, all bank costs charged to Caspian blue will be recovered in full from the client plus a £15 administration charge. If this occurrence is repeated an additional administration charge of £25 will be applicable for each transaction.
Contact Caspian blue Ltd about this policy

This policy is effective from 01/04/2015. If you have any questions or comments regarding this policy, please contact Caspian blue Ltd at info@caspianblue.co.uk or 01763 246201

*By engaging business with Caspian blue the client accepts that they have read and understood the terms and conditions and complies with the payment process.

Product Warranty

Where goods supplied are still under manufacturer’s warranty, then the buyer must exercise the warranty directly with the manufacturer/agent and not bargain hardware.

Where goods under manufacturer warranty cannot be repaired they will be replaced by the manufacturer and not bargain hardware.

Where an item is sold as refurbished, without original manufacturer warranty and unless expressly stated otherwise in a product's description, we will provide a RTB (Return to Base) warranty that on delivery and for a period of 30 days from delivery, the products shall be free from material defects. This warranty is non-transferable and does not apply in the circumstances described here:

The warranty in the above clause does not apply to any defect in a product arising from:

1. Fair wear and tear;
2. Willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
3. Any alteration or repair by you or by a third party who is not one of our authorised repairers;
4. Any software installed by you or on your behalf; or any file corruption, internet usage or any virus or bug which infiltrates or damages the Product.

The warranty described above shall apply to hardware products only and no warranty is given in relation to batteries provided as part of your order. Batteries are consumable items and are expected to require replacement over time. We give no guarantee as to how long a battery will hold its charge or work away from the mains supply.

If you are a consumer, this warranty is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

We reserve the right to test any Product returned to us in accordance with these terms. If, on testing, it transpires that you have not complied with the provisions of these terms, specifically in relation any product returned to us is damaged through misuse, is missing parts or is in an unsellable condition due to your own acts or omissions, we will have no liability to repair or replace the products and shall be entitled to return the products to you in their existing condition.

This policy is effective from 25/05/2018.